Service Delivery Model

PAYGTech offers a practical approach to your on-demand maintenance contract

High Quality Parts & Partners
Level 1, 2, 3 Field & Back-End Technicians
Portal, Help Desk & Coordination
Focus on Delivery & Customer Satisfaction

PAYGTech has revolutionized the traditional high-priced support model with its innovative pay-as-you-go model. PAYGTech offers a practical approach to your on-demand maintenance contract: a guaranteed Next Business Day (NBD) SLA commitment for the majority of your data center, and 24/7/4 support for your most critical systems. Enterprises are charged a minimal subscription fee and then pay only when service or parts are needed. The risk of high costs is eliminated completely with PAYGTech’s not to exceed (NTE) maximum cost amount.

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Sample savings for a typical Enterprise

Scenario 1:
TPM Contract
Upfront contract = $325k
Covered systems = 1,300
Service calls = 130
15 calls requiring parts & labor
115 calls requiring parts only
Total annual cost = $325k
Scenario 2:
PAYGTech Contract
Subscription fee
Covered systems = 1,300
Service calls = 130
15 calls requiring parts & labor
115 calls requiring parts only
Total annual cost = $132k
Bottom line savings =
PAYGTech contract includes:
  • Minimal subscription cost
  • On-demand, pay-as-you-go maintenance contract
  • Parts + technician (as required by customer)
  • NBD SLA commitment
  • 24/7/4 support for ultra-critical systems
  • Quarterly in-depth reports
  • Not to exceed (NTE) maximum amount on total out-of-pocket costs
How are we able to save our customers so much money?
Contact us for a customized quote.
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Our services
IT Relocations

When it comes to relocating your critical IT hardware there are a lot of moving pieces. Whether moving one server or one data center, PAYGTech will be there from planning until the end of your project to openly and efficiently relocate your IT assets.

Asset Recovery

PAYGTech has the ability to orchestrate project-based or ongoing asset recovery, recycling, remarketing, and disposal compliance. Full audit trails, chain-of- custody, and detailed documentation is provided for every asset handled.


PAYGTech goes beyond simple IT installations. By combining a global technical presence with our certified project managers and logistics capabilities, PAYGTech delivers infrastructure and device roll-outs with a repeatable and scalable process.

Smart Hands

PAYGTech’s SmartHands program provides a wide range of onsite services to help businesses maximize up-time and focus on core business operations. PAYGTech's technicians are trained to be your eyes and ears in 80+ countries worldwide.

Data Destruction

Onsite or offsite, PAYGTech delivers complete data destruction services. Media read-writes, degaussing, and physical mutilation - all to your corporate, legal, and local regulatory specifications to ensure your confidential information is never compromised.

Wireless Services

PAYGTech provides the full life cycle of services to design, survey, install, and commission your wireless solution. Our team of project managers and engineers will collaborate with your stakeholders to engineer a turn-key solution based on your requirements.

"Even with third-party support, I've always felt we were paying too much for our maintenance. With PAYGTech's transparent pricing, we only pay for support we actually need."

Sr Project Manager,
Global Pharmaceutical Company

“PAYGTech delivers better services than our previous provider at a fraction of the price.”

Head of IT Procurement
Multi-billion dollar global logistics company

“PAYGTech has exceeded our expectations with their flexibility, agility and pricing…they always exceed our SLAs and we are confident in their ability to maintain our critical data center equipment over the long term."

VP International Business
Global IT Services organization

"Finally a support company that offers a subscription-based model. And with a not-to-exceed maximum cost, it’s a home run when it comes to ROI!"

VP of IT
Manufacturing Company